Shipping Policy

FREE SHIPPING Anywhere in Australia on Orders Over $99!

Enjoy free standard shipping on all orders over $99 within Australia! For orders under $99, a flat $8.75 shipping fee will apply at checkout.

Please note that this free shipping offer is subject to change at any time. However, all orders processed during an active offer period will be honoured according to the terms of the offer.

Order Dispatch:

All orders are dispatched from our Melbourne location within 24 hours of payment clearing or receipt. This ensures that your order is on its way to you as quickly as possible.

Standard Delivery:

The estimated delivery times for standard shipping are:

• 4-7 Business Days for most locations across Australia, including country areas.
• 7-10 Business Days for remote areas such as WA country, far North Queensland, and the Northern Territory (outside Alice Springs and Darwin).

Please note that these delivery timeframes are estimates based on Australia Post guidelines.

For your convenience, all packages within Australia are shipped via a tracked Australia Post service. If no one is available to accept the delivery, Australia Post will leave a notice advising you that your parcel is ready for collection at a nearby Post Office or as indicated on the notice.

Tip: If you are often away during business hours, consider providing your work address for delivery. Be sure to include the business name when shipping to a business address.

Express Post:

We offer Express Shipping through Australia Post at a flat rate of $14.04. Typically, your order will be delivered the next business day after dispatch, depending on Australia Post’s express shipping coverage.

Please note: Orders shipped from our Melbourne location to WA or NT are not covered by the Express Post Next Business Day Guarantee. While this service is faster than standard shipping, it may still take several business days.

Payment via PayPal eCheque:

Orders placed using PayPal eCheque as the payment method will not be dispatched until the payment clears. This process typically takes 3-5 business days. Once cleared, standard processing and shipping times will apply.

Please be aware that this is not an instant payment service, and we cannot process your order until payment is finalised.

Changes to Orders / Cancelling Orders:

Please double-check all billing and shipping information before placing your order. Once an order is received and accepted, it is processed quickly, and changes cannot be made, including changes to styles, colours, and sizes.

We may be able to cancel your order before it is dispatched, but we cannot guarantee this. Most orders are dispatched within 1-2 hours of receipt, and after this time, we cannot cancel or make changes to your order.

To request changes or cancellations, please email our Customer Service team.

Late Deliveries:

You will receive your Australia Post tracking number via email once your order has been dispatched. You can track your order online using this number to view the estimated delivery date. Occasionally, Australia Post may experience delays that are beyond our control. If you have concerns about your delivery, please first contact Australia Post with your tracking number.

If you do not receive your tracking number or encounter issues with your delivery, please contact us.

Orders Returned to Sender:

Please ensure that your delivery information is correct when placing your order. If Australia Post is unable to deliver your package and you do not collect it from the specified Post Office within the required timeframe, your order may be returned to us. In such cases, you may be charged an additional fee for re-shipping.