Price Match Promise
If you find a torch we stock at a lower price from another authorised Australian retailer, submit a price match request and we’ll match the price — no fuss.
How It Works
Requesting a price match takes about 60 seconds. Here’s how it works:
Find a Lower Price
Find the same torch at a lower price from another authorised Australian retailer.
Submit Your Request
Click “Found it cheaper? Request a price match” below the price on our product page.
We Review
We’ll review your request within 24 business hours (Mon–Fri, AEST).
Save at Checkout
If approved, you’ll receive a single-use discount code by email — valid for 7 days.
What We’ll Match
To qualify for a price match, the competing offer must meet all of the following criteria:
- Identical Product Same brand, model, version, and configuration (battery included or excluded, colour, kit contents, etc.).
- Authorised Australian Retailer The competitor must be officially authorised by the brand to sell in Australia.
- Australian Website The competitor must operate from an Australian domain (typically .com.au) and ship from within Australia.
- Currently In Stock The item must be available for immediate dispatch at the competitor — not on backorder, pre-order, or “restocking soon.”
- Total Landed Price Including standard delivery to your address. We’ll match the all-up landed cost.
- Active and Verifiable The competitor’s price must be live, publicly visible, and verifiable at the time we review your request.
What We Can’t Match
To keep our price match promise fair and meaningful, we can’t match offers that fall into any of these categories:
- Overseas Retailers Including parallel imports, grey-market goods, and any non-Australian website.
- Marketplace Listings eBay, Amazon Marketplace, Facebook Marketplace, Gumtree, and similar peer-to-peer or third-party seller listings.
- Auctions and Flash Sales Auction-format listings, lightning deals, or limited-time flash sales.
- Clearance and Liquidation Going-out-of-business sales, clearance, liquidation, or end-of-line stock-clearance pricing.
- Member-Only Pricing Prices visible only to logged-in users, club members, or subscribers.
- Bundle Deals Where the individual unit price isn’t separately disclosed.
- Unauthorised Dealers Retailers not officially authorised by the brand to sell in Australia.
- Out-of-Stock Listings Even if the price is shown, items unavailable for immediate dispatch don’t qualify.
- Used, Refurbished, or Open-Box Including ex-display, second-hand, or factory-refurbished items.
Pre-purchase only. Price matches must be requested and approved before you place your order. We’re unable to apply a price match retrospectively to orders that have already been placed.
The Fine Print
- Each price match request is reviewed individually on its merits.
- We reserve the right to decline any request that doesn’t meet the criteria above.
- Approval is subject to verification of the competitor’s offer at the time of review.
- Discount codes are single-use, restricted to the requesting customer’s email address, and valid for 7 days from issue.
- Price match coupons can’t be combined with other promotional codes or discount offers.
- One price match request per customer per product.
Why MaxBeam Australia
When you buy from us, you’re buying from Australia’s specialist torch store — an authorised Australian dealer for every brand we stock.
- Genuine Australian stock
- Full manufacturer’s warranty
- Local Australian support
- Fast Australian shipping
- 30-day return policy
- Free shipping on orders over $99
Frequently Asked Questions
How long does it take to get a response?
We aim to review and respond to all price match requests within 24 business hours (Monday–Friday, AEST). Requests submitted on weekends or public holidays will be reviewed on the next business day.
Can I use a price match coupon together with another discount code?
No — price match coupons can’t be combined with other promotional codes or discount offers, including our standard welcome code.
What if the competitor’s price drops further after I receive my coupon?
You’re welcome to submit a new price match request reflecting the new price. The original coupon will be voided and a new one issued for the lower price.
Do you match shipping costs as well as item price?
Yes — we match the all-up landed cost. If a competitor offers free shipping and we charge for shipping on your order, we’ll factor that into the match.
What if the item is out of stock at MaxBeam but in stock at the competitor?
If we don’t currently have the item in stock, we can’t fulfil a price match for that product. We’ll let you know our expected restock date if available.
Can I request a price match by phone or email instead?
Our online price match request form is the fastest way to get a response — it routes straight to our review queue. Submitting via email may slow down processing as it bypasses our automated tracking.
Do you price match against your own previous prices?
No — our price match promise applies only to current, live offers from authorised Australian retailers, not historical pricing on our own site.
Ready to Request a Price Match?
Find the product on our site and click the “Found it cheaper? Request a price match” link below the price.
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